HP recalls explosive laptop batteries after reports of melting, charring

  • HP recalls explosive laptop batteries after reports of melting, charring

HP recalls explosive laptop batteries after reports of melting, charring

Officials say the lithium-ion batteries can overheat, posing fire and burn hazards.

HP issued the following statement to Engadget regarding the safety recall, noting that only 0.1 percent of HP products sold in the past two years had been affected: "We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern".

There have been eight reports of the batteries overheating, melting or charring, including three reports of property damage.

Fortunately, there is an easy way for users to determine whether they have been affected - HP has set up a webpage where customers can check to see whether their battery is included in the recall.

The voluntary recall affects a number of devices in the HP ProBook, HP Envy, and HP ZBook series sold between December 2015 and December 2017.

Many of these batteries are internal to the system, which means they can not be removed and replaced by customers themselves.

Some were the default batteries sold with the computer, while others were accessories or replacements provided through HP.

Although 50,000 of the affected batteries were sold within the United States, an additional 2,600 were sold within Canada, HP said. As long as it's enabled, this mode will deplete the battery and prevent it from charging again.

"HP is providing battery replacement services by an authorized technician at no cost", the firm said. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor.

This time past year HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues. The brand's not taking any chances now, rolling out a BIOS update which freezes affected batteries in a "Battery Safety Mode". There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs.