Macy's Black Friday Sales Hurt by Credit Card Processing Problem

  • Macy's Black Friday Sales Hurt by Credit Card Processing Problem

Macy's Black Friday Sales Hurt by Credit Card Processing Problem

Reports started flowing from around midday on Black Friday that Macy's was having problems with processing credit cards and gift cards.

"We have added additional associates to the floor (and) are working to resolve the issue as quickly as possible", Macy's spokeswoman Radina Russell said in an emailed statement.

Last year, the website of Macy's buckled due to an overload of online traffic for its deals on both Black Friday as well as Cyber Monday. Macy's earlier this month reported third-quarter earnings above expectations, but quarterly sales missed the mark thanks to previously announced store closures.

There were frustrated shoppers in Richmond, Washington, D-C, Chicago, San Diego and New Jersey. "What. A. Joke. #macys #blackfridayfail", tweeted Meghan McCollough (@meghan_mcc). "Place your order now, and we'll send you an email confirming availability and shipping when our system is back online, or please try again later". The chain has had 11 straight quarters of sales declines at established stores and is counting on this holiday season to turn things around.

After several hours, Macy's issued a statement that the problem was fixed as of Friday evening.

The problem with processing of payment cards could not have happened at a worse time for the department store chain that made a huge push to improve performance during this year's holiday season. Customers said the system wasn't working at all. Consumer confidence seems have to propelled this shopping season to one of the strongest in years.

The department store also recently revamped its loyalty program, offering discounts and perks like free shipping and priority customer service based on how much they spend at the retailer.