TripAdvisor Adds Badges to Warn of Safety Concerns

  • TripAdvisor Adds Badges to Warn of Safety Concerns

TripAdvisor Adds Badges to Warn of Safety Concerns

Travel website, TripAdvisor, will start adding warnings to customers about sexual assault cases that have happened at different hotels. The badges will remain on a destination's page for up to three months and might be held longer if issues continue to be reported.

Badges are meant to label health, discrimination, and safety issues, not just sexual assault, but were used as an option after TripAdvisor removed some reviews that detailed assaults at hotels because they violated family friendly policies or other guidelines.

Brian Hoyt, senior director of corporate communications at TripAdvisor, says new "badges" will be placed on resort reviews in the Playa del Carmen region including Grand Velas Riviera Maya, Iberostar Paraiso Lindo, and Iberostar Paraiso Maya.

In a letter to Kaufer on Wednesday Love elaborated: "Not receiving a single phone call or email from your company, my immediate thought was "hearsay, ' " she wrote".

TripAdvisor will flag businesses for a minimum of three months, he said, and the decision of whether to remove the badge after a three-month period will be made by a TripAdvisor committee.

A public apology was issued to Kristie Love, 35, of Dallas by TripAdvisor after The Milwaukee Journal Senital reported that the search engine has repeatedly deleted here 2010 forum post about the Paraiso Maya resort.

TripAdvisor is now branding hotels which have had sexual assault scandals and similar issues with a red notice.

The process is a response to the recent reports saying the travel website was blocking reviews that mentioned customers who had been sexually assaulted by hotel employees.

"The badge has nothing to do with how we will post reviews on the site", the spokeswoman said.

TripAdvisor, a Massachusetts-based company founded by Kaufer in 2000, claims to have 390 million average unique monthly visitors and over 535 million reviews and opinions. "'No, we're not going to call the police ma'am, '" Love told CBS News. When nothing came of her complaint, she posted a warning on TripAdvisor, but it was promptly deleted.

"Often it's a sentence that can be edited out and that review can be posted", Hoyt said. Not even the U.S. Consulate could help.

Another woman who claims she was the victim of sexual assault at the same exact resort said she also was unable to write a review which was to include the grisly details of the alleged crime. "I was contacted by the parents of a 19 year old girl from New Jersey who was also raped by a security guard at the same property while on vacation with her family".