Southwest Airlines to end practice of overbooking flights

  • Southwest Airlines to end practice of overbooking flights

Southwest Airlines to end practice of overbooking flights

As a condition of the settlement, Dao's lawyers Thomas Demetrio and Stephen Golan did not disclose the total amount in a statement announcing the deal. His lawyer claimed he lost teeth and suffered a broken nose and concussion in the incident. "For this acceptance of corporate accountability, United is to be applauded".

Earlier, the airline officials have said that they would no longer ask law enforcement officers to remove passengers from the flights over booking issues, and crew members would not replace boarded passengers.

United Airlines set out to fix its image Thursday, with its chief executive promising to refocus on customers as the company announced changes following the infamous dragging incident that caused worldwide outrage.

"We breached public trust, and it's a serious breach", Munoz told NBC News.

A United report released on Thursday suggested the airline needs to become more customer-friendly.

The website TechCrunch reported that airlines overbook to make sure empty seats of no-show passengers are filled, which could range from 5 percent to 15 percent each flight.

United issued a brief statement, saying it was pleased to report "an amicable resolution of the unfortunate incident that occurred aboard Flight 3411". It was one of 10 policy changes the airline adopted to improve customer service after the Dao incident.

A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid April 9, 2017.

The airline said earlier Thursday that from now on, no passenger would be forced to give up his seat except in cases of safety and security.

The three Chicago Department of Aviation officers who pulled Dr Dao off the plane and a supervisor involved in the incident remain on paid leave, said the department's spokesman Karen Pride.

Due to the flight being overbooked, crew members requested that passengers on the flight to volunteer to give up their seats and take a flight later on.

- Raising the limit on compensation to US$10,000 for customers who give up their seats.

"This will help United recover, but it's going to take the airline a long time", said travel industry analyst Henry Harteveldt.

Such flights include those that are the last of the day and on smaller planes, both of which were factors on Flight 3411.