United: Airline won't use police to remove passengers

  • United: Airline won't use police to remove passengers

United: Airline won't use police to remove passengers

In an e-mail to WAVE 3 News, United Airlines media relations said, "All customers on flight 3411 on Sunday, April 9 are being compensated for the cost of their tickets".

The flight was preparing to leave Chicago's O'Hare International Airport on Sunday when David Dao, a 69-year-old physician from Elizabethtown, Kentucky, was ordered to leave the plane due to United Airlines overbooking its seats.

Earlier in the day, United Airlines CEO Oscar Munoz told ABC's Good Morning America that the company would never again use law enforcement officers when it decides to to remove passengers from a flight.

By Tuesday, as worldwide anger mounted, Munoz issued another statement that included an apology to Dao and acknowledged the "truly horrific event".

In the meantime, the CEO vowed "this can never, will never, happen again on a United Airlines flight".

The video shows Dao telling the officials, "I won't go".

"The Chicago Department of Aviation continues reviewing the details surrounding the incident", said Aviation Department spokeswoman Karen Pride.

United was trying to get four passengers to leave the plane to make room for a flight crew.

An attorney who represents Dao said his client was being treated at a Chicago hospital for injuries he sustained on the plane and that the family would not comment. At one point, passengers said, Dao hit his head on an armrest.

Three security officers have been placed on leave after the incident, according to the Chicago Department of Aviation. He has promised to review the airline's passenger-removal policy.

Alderman Ed Burke played cellphone video of the Sunday incident that has been seen worldwide, as well as other videos he said were of people being removed from United flights.

But even if the flight is not overbooked, take a look at Rule 21: Refusal of Transport. When no one voluntarily came forward, United selected four passengers at random.

To the editor: Fly the friendly skies of United and witness the cowardice of your fellow passengers doing nothing to stop an assault committed by "law enforcement".

Numerous internet trolls expressed their anger and disbelief over the incident by poking fun at United Airlines and Munoz.

The video also underscores a growing dilemma: From airlines to schools, police are called to deal with situations that in the past might have been handled without them, sometimes leading officers to respond with force far beyond the provocation.