First Niagara branches to transition to Key Bank this weekend

  • First Niagara branches to transition to Key Bank this weekend

First Niagara branches to transition to Key Bank this weekend

At 6 p.m., First, telephone banking and mobile banking will no longer be available either.

First Niagara branches that are becoming Key Bank branches will open at 9 a.m. Tuesday, Oct. 11.

The newly converted and existing KeyBank branches are expected to reopen Tuesday, including online and mobile banking systems.

The new KeyBank branch network created by the merger will include 304 former First Niagara branches in Connecticut, Massachusetts, New York, and Pennsylvania. All First Niagara customers' accounts will be converted to KeyBank accounts, Griffin said.

"We tried to make this as seamless as possible", Mr. Moules said of the switch-over.

Steve Fournier, president of KeyBank's Central New York market, said First Niagara customers will be able to use their First Niagara checks, credit and debit cards, with no change in routing or PIN numbers, throughout the weekend and afterward.

While the conversion will be inconvenient for some, the merger will allow the combined bank to offer more products and services to customers of both banks, Mr. Moules said. First Niagara customers should be sure to schedule or change online bill payments accordingly.

Account numbers for checking, savings and money market accounts will be unchanged and Griffin said direct deposit and bill auto-pay will not be affected.

All operations will be available Tuesday, following the conversion to KeyBank.

KeyBank customers will also be able to bank as usual at all KeyBank branches and make use of all of the bank's services throughout the conversion, Fournier said. KeyCorp, the Cleveland-based parent of KeyBank, paid $4.1 billion in a deal that closed July 29.

So far, KeyCorp has not said whether it would continue sponsorship of the First Niagara Pavilion, an entertainment venue in Burgettstown, Washington County.

KeyBank is now the 13th largest banking corporation in the USA with approximately $141 billion in assets.

Customers with questions about their accounts can call First Niagara at 1-800-421-0004 during the conversion weekend, Griffin said.

"Net facility improvements would be a function of us adding resources", Mr. Fournier said.